Question 1

How much does a local move cost?

Accepted Answer

Our local moving rate is $125/hour with a 3-hour minimum. Most studio or 1-bedroom moves take 2–3 hours, while a 2–3 bedroom home typically takes 4–6 hours. No charge for stairs or standard equipment.

Question 2

How far in advance should I book?

Accepted Answer

We recommend booking at least 1–2 weeks in advance, especially during peak moving season (May–September). Last-minute moves may be available depending on our schedule.

Question 3

Do you move on weekends and holidays?

Accepted Answer

Yes, we offer moves 7 days a week including weekends. Holiday availability may vary — contact us to check scheduling.

Question 4

What areas do you serve?

Accepted Answer

We’re based in Vancouver, WA and serve the entire Portland–Vancouver metro area, including Beaverton, Hillsboro, Tigard, Gresham, Lake Oswego, and beyond.

Question 5

Are you licensed and insured?

Accepted Answer

Yes. GOAT Movers is fully licensed (USDOT #4232069, MC #1637475) and insured. We hold active interstate authority through FMCSA.

Question 6

How long does a typical move take?

Accepted Answer

A studio or 1-bedroom usually takes 2–3 hours, a 2–3 bedroom home takes 4–6 hours. Larger homes may take a full day. We’ll give you a time estimate when you book.

Question 7

Do I need to be present during the move?

Accepted Answer

We recommend being present at the start and end of the move to walk through any special instructions. If you can’t be there, you can designate a representative.

Question 8

Do you disassemble and reassemble furniture?

Accepted Answer

Yes — basic furniture disassembly and reassembly (bed frames, tables, shelving) is included at no extra charge.

Question 9

How do you protect furniture and fragile items?

Accepted Answer

We use professional moving blankets, shrink wrap, and straps for all furniture. Specialized TV boxes, mattress covers, and custom crating are available for fragile items.

Question 10

What if something gets damaged during the move?

Accepted Answer

All moves include basic cargo coverage. If any item is damaged, report it to our team within 24 hours and we’ll work with you to resolve it promptly.

Question 11

What’s included in the hourly rate?

Accepted Answer

The moving truck, fuel, all equipment (dollies, blankets, straps), and our professional movers. No hidden fees or surprise charges.

Question 12

Do you charge for travel time?

Accepted Answer

Travel time is billed at our standard hourly rate from our location to your pickup and back. We’re transparent about this — no hidden surcharges.

Question 13

What payment methods do you accept?

Accepted Answer

We accept cash, credit/debit cards, Venmo, Zelle, and CashApp. Payment is collected at the end of the move.

Question 14

Is there a deposit required?

Accepted Answer

For local moves, no deposit is needed. Long-distance moves require a deposit to secure your date, which is applied to your final balance.

Question 15

Do you offer free estimates?

Accepted Answer

Yes! Contact us with your move details and we’ll provide a free, no-obligation estimate. For the most accurate quote, we may ask about inventory size and distance.

Question 16

Do you offer packing services?

Accepted Answer

Yes. Professional packing is available as an add-on. We provide tape, shrink wrap, mattress covers, and boxes. You’re also welcome to use your own materials.

Question 17

Do you handle long-distance moves?

Accepted Answer

Yes. We’re licensed for interstate moves and handle long-distance relocations from the Pacific Northwest to destinations across the US.

Question 18

Can you move specialty items like pianos or safes?

Accepted Answer

Yes, we have experience with heavy and specialty items including pianos, safes, and large appliances. Let us know in advance so we can plan accordingly.

Question 19

Do you offer storage solutions?

Accepted Answer

We can coordinate short-term storage through our partner facilities. Contact us for details and availability.

Question 20

Do you move commercial or office spaces?

Accepted Answer

Yes, we offer commercial moving services for offices and businesses. Weekend and after-hours moves are available to minimize disruption.

Question 21

What kind of insurance do you carry?

Accepted Answer

We carry full liability insurance and cargo coverage. Every move is protected from start to finish.

Question 22

What does basic cargo coverage include?

Accepted Answer

Basic coverage is included with every move at no additional cost. It provides protection based on the weight of the item.

Question 23

Can I purchase additional coverage?

Accepted Answer

Yes. If you have high-value items, we offer full-value protection options. Ask us about this when booking your move.

Question 24

How do I file a damage claim?

Accepted Answer

Report any damage within 24 hours of your move by contacting our team. We’ll document the issue and work toward a fair resolution as quickly as possible.

Question 25

Are my belongings covered during loading and transport?

Accepted Answer

Yes — your items are covered from the moment we load them until they’re placed in your new home. Our movers use protective equipment on every job.

Frequently Asked Questions